What is E-Commerce?
Harris CMS gives you the tools required to manage your online shop product catalogue. Each installation is tailored to your requirements to allow you to manage your products, categories, shop requirements and delivery setup exactly as you require. Why buy an "off-the-shelf" package and have to compromise when you can use Harris CMS to deliver your shop as you want it to be?
Orders are handled through the Harris CMS in an intuitive fashion - all orders be them successful or not are saved and stored in the CMS database. Users can then view them, print them out and action them as is required by their business model. Automatic emails are sent to customers when orders have been updated or processed, and issues can be resolved through the handy logging system which keeps an audit of all order/customer communication.
The most important part (for you that is) is the actual mechanics of taking payments from customers. Harris CMS ties in with payment gateways and also includes their data when you view an order, so you can see exactly what the merchant account or bank returned for a transaction. This information is very useful when dealing with customers who may have difficulty making payments due to bank or card issues.
Handling complicated requirements
We know each client has different needs that is why the CMS is tailored to meet your requirements. Examples of custom configurations include:
- Vouchers Codes
- Special Offers (buy one get one free, combination, orders over a certain amount)
- Postage Rates and Areas
- Taxation and VAT
- Customised Products and Personalised Products
- Virtual Products (music downloads, e-books, videos)
- Integration with 3rd parties i.e. affiliate feeds, stock systems
Sales reporting
Having a great e-commerce website is only one part of the solution. Harris CMS also has reporting modules which allow clients to view real data on sales and site performance. Reports are available over a wide range of metrics including :
- Orders and their value
- Conversion rates (visitors to sales ratios)
- Customer database
- Voucher code usage
- Campaign reporting such as via Adwords
- Abandoned orders (orders where the user left the site before submitting payment)