Getting the right facts and figures from your online shop is just one feature of Harris CMS E-commerce module.

Managing your online product catalogue

Harris CMS gives you the tools required to manage your online shop product catalogue. Each installation is tailored to your requirements to allow you to manage your products, categories, shop requirements and delivery setups exactly as you require. Why buy an "off-the-shelf" package and have to compromise when you can use Harris CMS to deliver your shop as you want it to be?

Processing orders efficiently and simply

Orders are handled through the Harris CMS in an intuitive fashion - all orders be them successful or not are saved and stored in the CMS database. Users can then view them, print them out and action them as is required by their business model. Automatic emails are sent to customers when orders have been updated or processed, and issues can be resolved through the handy logging system which keeps an audit of all order/customer communication.

Handling complicated e-commerce requirements

we'd like to think that Harris CMS can handle any requirement, but we'd be foolish to say so as every business is different. That is why the CMS is offered to clients in a form customised to their needs. Examples of custom configurations include:

• Vouchers Codes
• Special Offers (buy one get one free, combination, orders over a certain amount)
• Postage Rates and Areas
• Taxation and VAT
• Customised Products and Personalised Products
• Virtual Products (music downloads, e-books, videos)
• Integration with 3rd parties i.e. affiliate feeds, stock systems

Sales Reporting

Having a great e-commerce website is only one part of the solution. Harris CMS also has reporting modules which allow clients to view real data on sales and site performance. Reports are available over a wide range of metrics including :

• Orders and their value
• Conversion rates (vistors to sales ratios)
• Customer database
• Voucher code usage
• Campaign reporting such as via Adwords
• Abandoned orders (orders where the user left the site before submitting payment)

...and other statistics of interest. Any time range can be used from 1 hour to 1 year. Reports can be viewed, printed or even emailed on a regular basis to the client on request.

Show me the money

The most important part (for you that is) is the actual mechanics of taking payments from customers. Harris CMS ties in with payment gateways and also includes their data when you view an order, so you can see exactly what the merchant account or bank returned for a transaction. This information is very useful when dealing with customers who may have difficulty making payments due to bank or card issues.